Support Policy

Gents and Girls - Support Policy

Overview

Welcome to Gents and Girls, your Ultimate Fashion Destination in Bangladesh! We are committed to providing excellent customer support to ensure a seamless shopping experience. This Support Policy outlines the terms and conditions for our customer support services. By engaging with our support services, you agree to adhere to the policies stated herein.

Channels of Communication

1. Customer Support Channels:
• Customers can reach our support team through the following channels:
• Email: support@gentsandgirls.com
• Live Chat: Available on our website during business hours.
• Phone: +880179 2900029
2. Business Hours:
• Our customer support team is available during the following business hours: 09:00-22:00.
• Any inquiries received outside of business hours will be addressed promptly on the next business day.

Types of Support

1. General Inquiries:
• Our support team can assist with general inquiries, product information, and order-related questions.
2. Order Assistance:
• Assistance is available for order tracking, modifications, and cancellations.
3. Technical Support:
• Technical support is provided for any issues related to the functionality of our website or mobile application.

Response Time

1. Response Timeframe:
• We strive to respond to customer inquiries within [09:00-22:00 or business days].
• Complex issues may require additional time for thorough investigation and resolution.

Information Required for Support

1. Order Information:
• To expedite support, customers should provide relevant order details, including order numbers and product names.
2. Screenshots and Documentation:
• For technical issues, customers are encouraged to provide screenshots or any relevant documentation to aid in troubleshooting.

Escalation of Issues

1. Escalation Process:
• If a customer issue requires escalation, it will be directed to the appropriate department for resolution.
• Escalated issues will be handled promptly, and customers will be kept informed of the progress.

Feedback and Improvement

1. Customer Feedback:
• We welcome customer feedback on our support services.
• Feedback can be submitted through our website or by emailing feedback@gentsandgirls.com.
2. Continuous Improvement:
• Gents and Girls is committed to continuously improving our support services based on customer feedback and evolving business needs.

Contact Information

For any questions or concerns regarding our Support Policy, please contact us at:

• Email: support@gentsandgirls.com

Policy Changes

Gents and Girls reserves the right to update this Support Policy periodically. Any changes will be communicated to customers through our website or other means.

By engaging with our support services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Support Policy.

Thank you for being a part of the Gents and Girls family! Let's celebrate fashion, diversity, and individuality together!